Nailbar & Beautybar Policies
If you have an appointment with a self-employed member of staff, please refer to their specific policies regarding appointments, cancellations, and refunds. This clause applies to all services provided by self-employed staff members.
All deposits made for appointments are non-refundable. By booking an appointment, you acknowledge and agree that the deposit amount is non-refundable under any circumstances.
Changes to your appointment
In the event that a scheduled appointment is changed with less than 72 hours’ notice, the client will be charged for the original service that was initially booked. This charge will apply regardless of the reason for the change or rescheduling.
Cancellations must be made 72 hours in advance or 7 days if the appointment is over 2 hours, or a party with more than 2 people. Deposits may be taken for bookings over 2 hours and group bookings of 2 people or more. On occasion you may be required to make full payment in advance for high value appointments and Bank holidays. Deposits are non-refundable. We recommend you make your reservations well in advance to avoid the disappointment of not being able to get booked in at a desired time with your chosen Technician.
If you do not show up to three appointments, you will be required to pay in advance.
All Makeup deposits are non refundable
Please plan to arrive ten minutes before your scheduled appointment time, to allow for Parking and filling in any pre-treatment consultation cards that may be necessary.
Our scheduling permits the correct amount of time to complete your service. If you expect to be late to your appointment, please inform us as soon as possible. If you arrive 15 minutes late, your appointment will be rescheduled. This is to ensure our client’s scheduled appointments stay on track.
Medical conditions and Special needs
Prior to receiving your treatments, please inform us about any special needs or medical conditions, pregnancy, injuries, allergies, or disabilities. This will help customise your service to ensure the highest satisfaction and benefits.
If you have a potentially contagious condition on your hands or feet, signs of a fungus or wart for example, we cannot provide services to you until said condition has fully cleared up. We also cannot perform services if open or infected wounds are present. If you have a condition on your hands or feet that you think is suspect, please notify us before the service begins, and we will advise you on whether or not services can be legally and safely performed.
We love to do children’s nails! However, unattended children in the salon can be disruptive and dangerous. We use many products that are harmful if ingested or applied to unprotected skin. If you have children under 10 who are not receiving nail services, where possible please keep them safe and leave them at home with a sitter. Children under the age of 15 should be accompanied by a responsible adult.
Children under the age of 16 will need parental consent to receive Nail treatments. Acrylic nail enhancements will not be applied to any child under the age of 15. Gel Polish will not be applied to any child under the age of 12. These treatments on such young, tender nails cannot be guaranteed, and could cause temporary or even permanent damage.
Enhancements and gel polish manicures are guaranteed for up to Seven days after your appointment; excluding breakages. If you lose an enhancement or notice chips or lifting in the first Seven days, please email us with a photo to schedule a free repair. Repairs after 7 days for breakages, tears, and corner breaks are chargeable. Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service. Traditional polish services are not guaranteed.
If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied at the first available opportunity.
Absolutely no refunds will be given after you have left the salon.
Please be respectful of the people around you who are trying to relax during their nail treatments. Set your phone to vibrate, and use a moderate speaking tone if you need to make a call. Additionally, pay attention to your Technician Having to repeatedly wait for a hand to become disentangled from a mobile phone slows down service times, and can make both you and your nail technician late for your next engagement.
We Reserve the Right to Refuse Service To:
-Anyone with a nail condition we suspect may be contagious.
-Anyone with open or infected wounds on the treatment area.
-Anyone in ill health that we suspect may be contagious, or we fear could be further harmed by our services.
-Anyone more than 15 minutes late for an appointment.
-Rude, mean, threatening or disrespectful people
For your safety, and ours, our premises are monitored with digital video surveillance.
We are not responsible for lost or damaged personal belongings.